Shipping policy

Shipping Policy

Last Updated: Sep 10, 2025

At Coign Merch, we take pride in sourcing and producing products that supports local businesses and craftsmanship. While this sometimes leads to longer delivery, it also means every item you receive carries the quality and integrity of local production. 

 

 

1. Order Processing

  • All orders are processed within 2–3 business days after payment has been received.

  • Orders are not processed, shipped, or delivered on weekends or U.S. federal holidays.

  • During high-volume periods (such as seasonal sales or product launches), processing times may extend by an additional 1–2 business days.

  • You will receive an email notification with shipping confirmation and tracking details once your order has been dispatched.

 

 

2. Shipping Coverage

  • We currently ship only within the United States.

  • We do not ship internationally at this time.

  • Orders cannot be shipped to P.O. Boxes, APO/FPO/DPO addresses, or freight forwarding services.

 

 

3. Shipping Methods, Costs, and Delivery Times

Shipping Method

Estimated Delivery Time

Availability

Cost

Standard Ground

3–7 business days

Continental U.S.

Calculated at checkout

Expedited Shipping

2–3 business days

Continental U.S.

Calculated at checkout

Express Shipping

1–2 business days

Continental U.S.

Calculated at checkout

Pre-Order Items

Varies by product lead time

Continental U.S.

Calculated at checkout

Important Notes:

  • Many of our products are made in collaboration with local U.S. vendors and artisans. This commitment to American-made craftsmanship may extend production or fulfillment times, particularly for pre-order items. While this may add a short wait, it ensures you receive a product created with care, authenticity, and quality.

  • Delivery estimates begin once an order has been processed and shipped.

  • Pre-order items require additional production time. Lead times will be displayed on the product detail page. Orders that include both in-stock and pre-order items will ship together once all items are available, unless otherwise stated.

  • Expedited and Express services may not be available for oversized or restricted items.

  • Shipping costs are determined by order weight, dimensions, and destination, and are displayed at checkout before payment.

 

 

4. Free Shipping Promotions

  • From time to time, Coign Merch may offer free shipping promotions.

  • Free shipping applies only to orders meeting the specified purchase threshold and shipping to eligible addresses within the continental U.S.

  • Details of any promotion will be communicated on our website and automatically applied at checkout.

 

 

5. Order Tracking

  • Once your order has shipped, you will receive an email confirmation containing your tracking number.

  • Tracking information typically becomes active within 24–48 hours.

  • Customers can monitor shipment status directly with the carrier via the provided tracking link.

 

 

6. Delivery Issues and Delays

  • Delivery times are estimates and not guaranteed. Delays may occur due to:

    • Weather conditions

    • Carrier disruptions

    • Natural disasters or other force majeure events

    • High-volume periods (holidays, sales)

  • Coign Merch is not responsible for delays caused by the shipping carrier once the package is in transit.

 

 

7. Address Accuracy and Responsibility

  • Customers are responsible for ensuring all shipping information entered at checkout is accurate and complete.

  • Coign Merch is not liable for undelivered orders due to incorrect or incomplete addresses provided by the customer.

  • Orders returned to us due to an incorrect address may incur additional reshipping fees.

 

 

8. Lost, Stolen, or Damaged Packages

  • If a package is marked as “delivered” by the carrier but cannot be located, please first check with neighbors, household members, or your local carrier office.

  • Coign Merch is not responsible for packages confirmed as delivered by the carrier.

  • For packages damaged in transit:

    • Contact us within 7 calendar days of delivery.

    • Provide your order number, photos of the damage, and a description of the issue.

    • We will work with you to find a resolution, which may include a replacement or refund at our discretion.

 

 

9. Restricted and Oversized Items

  • Certain oversized, fragile, or high-value items may require special handling or freight services.

  • Additional shipping charges may apply and will be displayed at checkout.

  • Some items may be restricted from expedited or express delivery.

 

 

10. Pre-Order Items

  • Certain products are offered as pre-orders and are not immediately available to ship.

  • Pre-order items are produced with American-made craftsmanship in partnership with trusted local vendors. Because each piece is crafted with care, production timelines may vary. We believe this process results in products that are well worth the wait.

  • Estimated production times are noted on each product page.

  • Orders containing both pre-order and in-stock items will ship together when all items are ready, unless split shipping is offered at checkout.

  • Customers will receive a shipping confirmation once their pre-order has been completed and dispatched.

 

 

11. Customer Support

If you have any questions about your order, shipping status, or delivery, please contact our support team:

Email: [Insert Support Email]
Business Hours: Monday–Friday, [Insert Hours], excluding U.S. federal holiday.